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Jul 2

IHBench: Evaluating Post-Interruption Recovery in Voice Agents with Structured Workflows

Voice agents deployed in structured workflows (customer service, healthcare scheduling, account management) must handle frequent user interruptions while maintaining progress through multi-step procedures. Existing benchmarks for speech-capable models focus on the timing of interruptions: barge-in detection, endpointing, and turn-taking dynamics. They leave unmeasured what happens after the interruption: does the agent resume the workflow at the correct step? Does it address the user's interjection? Does it avoid re-delivering content the user already heard? We introduce IHBench (Interruption Handling Benchmark), a benchmark that evaluates post-interruption recovery in voice agents executing state-machine-driven workflows across 10 enterprise domains. Six interruption types are injected at controlled points mid-utterance, with per-interruption evaluation rubrics generated alongside the data. Each interruption is scored on two axes: task fulfillment and recovery quality. We evaluate 27 audio-language model configurations from OpenAI, Google, and the open-weight community. Models vary widely, and recovery quality depends strongly on the interruption type. Across our experiments, closed-weight models are consistently more robust to interruptions than open-weight ones: they win far more often on task fulfillment, degrade roughly 3.3x more slowly as conversations grow longer, and show no audio-versus-text modality gap, whereas the open-weight models lose ground on all three. A human study validates the LLM judge against human annotators, and a cross-benchmark analysis against AudioMultiChallenge indicates that recovery quality is a largely distinct capability axis.

  • 6 authors
·
Jun 16

NVSpeech: An Integrated and Scalable Pipeline for Human-Like Speech Modeling with Paralinguistic Vocalizations

Paralinguistic vocalizations-including non-verbal sounds like laughter and breathing, as well as lexicalized interjections such as "uhm" and "oh"-are integral to natural spoken communication. Despite their importance in conveying affect, intent, and interactional cues, such cues remain largely overlooked in conventional automatic speech recognition (ASR) and text-to-speech (TTS) systems. We present NVSpeech, an integrated and scalable pipeline that bridges the recognition and synthesis of paralinguistic vocalizations, encompassing dataset construction, ASR modeling, and controllable TTS. (1) We introduce a manually annotated dataset of 48,430 human-spoken utterances with 18 word-level paralinguistic categories. (2) We develop the paralinguistic-aware ASR model, which treats paralinguistic cues as inline decodable tokens (e.g., "You're so funny [Laughter]"), enabling joint lexical and non-verbal transcription. This model is then used to automatically annotate a large corpus, the first large-scale Chinese dataset of 174,179 utterances (573 hours) with word-level alignment and paralingustic cues. (3) We finetune zero-shot TTS models on both human- and auto-labeled data to enable explicit control over paralinguistic vocalizations, allowing context-aware insertion at arbitrary token positions for human-like speech synthesis. By unifying the recognition and generation of paralinguistic vocalizations, NVSpeech offers the first open, large-scale, word-level annotated pipeline for expressive speech modeling in Mandarin, integrating recognition and synthesis in a scalable and controllable manner. Dataset and audio demos are available at https://nvspeech170k.github.io/.

  • 8 authors
·
Aug 6, 2025 2

Moshi: a speech-text foundation model for real-time dialogue

We introduce Moshi, a speech-text foundation model and full-duplex spoken dialogue framework. Current systems for spoken dialogue rely on pipelines of independent components, namely voice activity detection, speech recognition, textual dialogue and text-to-speech. Such frameworks cannot emulate the experience of real conversations. First, their complexity induces a latency of several seconds between interactions. Second, text being the intermediate modality for dialogue, non-linguistic information that modifies meaning -- such as emotion or non-speech sounds -- is lost in the interaction. Finally, they rely on a segmentation into speaker turns, which does not take into account overlapping speech, interruptions and interjections. Moshi solves these independent issues altogether by casting spoken dialogue as speech-to-speech generation. Starting from a text language model backbone, Moshi generates speech as tokens from the residual quantizer of a neural audio codec, while modeling separately its own speech and that of the user into parallel streams. This allows for the removal of explicit speaker turns, and the modeling of arbitrary conversational dynamics. We moreover extend the hierarchical semantic-to-acoustic token generation of previous work to first predict time-aligned text tokens as a prefix to audio tokens. Not only this "Inner Monologue" method significantly improves the linguistic quality of generated speech, but we also illustrate how it can provide streaming speech recognition and text-to-speech. Our resulting model is the first real-time full-duplex spoken large language model, with a theoretical latency of 160ms, 200ms in practice, and is available at https://github.com/kyutai-labs/moshi.

kyutai Kyutai
·
Sep 17, 2024 3